Unable to start PLAYDECK

If you get the following message, or any other reason you cant PLAYDECK, please see below for solutions:

Missing user rights or missing files

You should re-install PLAYDECK with the current windows user, you are planning to use PLAYDECK with. If that fails, you should install PLAYDECK as windows administrator and use it from any admin/user account. PLAYDECK is windows multi-user supported and will use the license for all user on that system.

Antivirus software is blocking PLAYDECK

Please check, the PLAYDECK is not being listed as BLOCKED or BLACKLISTED by your antivirus software. It may be necessary to add the PLAYDECK executable as exception to your antivirus:
c:\Program Files (x86)\JoyEventMedia\Playdeck\Playdeck.exe

The reason behind this is, that our license protection system sometimes is recognized as “False Positive” by antivirus software. Allthough we are in touch we most major antivirus companies, this still can happen.

Windows Version Vista/7/8

PLAYDECK is not supported on older Windows Versions. Please use Windows 10 (32 or 64bit). Windows has ended official support for Windows 8 on Jan 2019.

Firewall is blocking access

PLAYDECK asks for firewall allowance during the first installation. This looks like this:

If you accidently skipped this allowance, PLAYDECK may not work. You can later add this to your firewall manually:

Open Start Menu and start typing “firewall” and start “Firewall & network protection”.
Select “Allow an app through the firewall” and select “Change settings”.
Allow “JoyVideoEngine”. If not found, please add with “Allow another app..” and select
c:\Program Files (x86)\JoyEventMedia\Playdeck\engine\Win64\JoyVideoEngine.exe

Notebook Performance / Multiple GPUs

In case you want your Notebook to perform optimal with PLAYDECK, you might need to adjust some options.

Multiple GPUs

Lets say you have an Intel Onboard GPU and an additional NVidia GPU. By default, PLAYDECK will use the Intel, because it is told so by Windows. To change this, you have to open NVIDIA Control Panel, select “Manage 3D settings”. In the “Global Settings” Tab you set “Preferred graphics processor” to “High-performance NVIDIA processor”.

Reduce CPU usage

In case you run PLAYDECK on CPU alone, it might be difficult to get a good performance for dual HD output. To reduce CPU usage of PLAYDECK you have several options:

  1. Reduce overall Quality (and therefore CPU usage) in PLAYDECK > Settings > Advanced Settings > Use CPU rendering (from version 3.5b2 and above)
  2. Prevent PLAYDECK from needing to transcode video clips during playback: Have videos in the same video format as the playlist
  3. Configure Windows Power Management for Maximum Performance or disable Energy Saving completly
  4. Ensure that all CPU cores are used (Check in Resource Monitor)

NDI no video/audio

Please always use the latest update of PLAYDECK, since we update NDI drivers with almost every release.

Driver Issue

Please always use the latest update of PLAYDECK, since we update NDI drivers with almost every release. Sometimes the receiving side expects certain (latest) driver. Click HERE to get the latest release.

Compatible Settings (Output)

Depending on the receiving NDI device/software, not all video formats and color spaces are supported. Please try different settings and close and restart the NDI connection.

Network Location is not set to Private

Follow the steps below to enable the Private Network Location in Windows 10: 

1. Go to the Start Menu and select the Settings / COG icon
2. Select Network & Internet
3. Select Ethernet from the left hand menu.
4. Click the icon for the network card that says “Connected”.
5. Set the Network profile to Private instead of Public.

Firewall is blocking access

If you have a 3rd party firewall, such as Antivirus or Internet Security software, refer to the documentation to allow the PLAYDECK application and any other NDI related software full network access. This process will need to be completed on all computers using NDI.

IP Addresses are not on the same network / subnet

You may receive a blank NDI input, if the source device or PC is on a different subnet to the PLAYDECK PC. The easiest way to resolve this is to ensure all sources are connected to the same Router or Modem and are set to have their IP addresses automatically assigned (the default).

The PC is connected to multiple networks at the same time

For best results with NDI, the PC running PLAYDECK should only be connected to one network at a time. For example if the PC has an ethernet connection and a wifi connection, make sure the wifi connection is disabled.