Unable to start PLAYDECK

If you receive the following error message or if you cannot start PLAYDECK for any other reason, please try one of the solutions below.

Missing user rights or missing files

Please perform a new installation of PLAYDECK under the Windows user account under which PLAYDECK will be used later. If this is not possible, please install PLAYDECK as Windows Administrator. You can then start PLAYDECK from any admin and user account. PLAYDECK supports multiple user accounts.

Antivirus software is blocking PLAYDECK

Please check that PLAYDECK is not blocked or blacklisted in your antivirus software. You may need to add PLAYDECK.exe as an exception to your antivirus software:
c:\Program Files (x86)\JoyEventMedia\Playdeck\Playdeck.exe

Unfortunately, our license protection system is sometimes recognized as false positive by some antivirus programs. We are in regular exchange with all major antivirus manufacturers, but we cannot always exclude such a false-positive finding.

Windows Version Vista/7/8

PLAYDECK is not supported on older Windows Versions. Please use Windows 10 (32 or 64bit). Windows has ended official support for Windows 8 on Jan 2019.

Firewall is blocking access

PLAYDECK asks for firewall allowance during the first installation. This looks like this:

If you accidently skipped this allowance, PLAYDECK may not work. You can later add this to your firewall manually:

Open Start Menu and start typing “firewall” and start “Firewall & network protection”.
Select “Allow an app through the firewall” and select “Change settings”.
Allow “JoyVideoEngine”. If not found, please add with “Allow another app..” and select
c:\Program Files (x86)\JoyEventMedia\Playdeck\engine\Win64\JoyVideoEngine.exe