NDI no video/audio

Please always use the latest update of PLAYDECK, since we update NDI drivers with almost every release.

Driver Issue

Please always use the latest update of PLAYDECK, since we update NDI drivers with almost every release. Sometimes the receiving side expects certain (latest) driver. Click HERE to get the latest release.

Compatible Settings (Output)

Depending on the receiving NDI device/software, not all video formats and color spaces are supported. Please try different settings and close and restart the NDI connection.

Network Location is not set to Private

Follow the steps below to enable the Private Network Location in Windows 10: 

1. Go to the Start Menu and select the Settings / COG icon
2. Select Network & Internet
3. Select Ethernet from the left hand menu.
4. Click the icon for the network card that says “Connected”.
5. Set the Network profile to Private instead of Public.

Firewall is blocking access

If you have a 3rd party firewall, such as Antivirus or Internet Security software, refer to the documentation to allow the PLAYDECK application and any other NDI related software full network access. This process will need to be completed on all computers using NDI.

IP Addresses are not on the same network / subnet

You may receive a blank NDI input, if the source device or PC is on a different subnet to the PLAYDECK PC. The easiest way to resolve this is to ensure all sources are connected to the same Router or Modem and are set to have their IP addresses automatically assigned (the default).

The PC is connected to multiple networks at the same time

For best results with NDI, the PC running PLAYDECK should only be connected to one network at a time. For example if the PC has an ethernet connection and a wifi connection, make sure the wifi connection is disabled.