{"id":86163,"date":"2025-05-29T17:05:19","date_gmt":"2025-05-29T15:05:19","guid":{"rendered":"https:\/\/playdeck.tv\/?p=86163"},"modified":"2025-10-23T02:01:27","modified_gmt":"2025-10-23T00:01:27","slug":"send-log-files","status":"publish","type":"post","link":"https:\/\/playdeck.tv\/it\/howto\/send-log-files\/","title":{"rendered":"Invia i file di log al team di assistenza"},"content":{"rendered":"<p>In questo articolo ti spiegheremo come inviare i file di log di PLAYDECK al nostro team di assistenza.<\/p>\n\n\n\n<p>In questo articolo:<br>\u2192 <a href=\"#internet\" data-type=\"internal\" data-id=\"#install\">Invia via Internet<\/a><br>\u2192 <a href=\"#offline\">Invia offline tramite file ZIP<\/a><\/p>\n\n\n\n<p><strong><em>IMPORTANTE:<\/em><\/strong> Ti preghiamo di inviare sempre un messaggio a <strong>support@playdeck.tv<\/strong>, fornendoci informazioni su:<br>\u2013 I file di log sono stati caricati<br>\u2013 Il tuo ID sistema PLAYDECK<br>\u2013 Data e ora dell'ultimo verificarsi del problema<br><br>Grazie!<\/p>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-86163_9c53e4-5a .kt-block-spacer{height:60px;}.wp-block-kadence-spacer.kt-block-spacer-86163_9c53e4-5a .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:100%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-86163_9c53e4-5a\" id=\"internet\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n\n\n\n<p class=\"has-large-font-size\">Invia via Internet<\/p>\n\n\n\n<p>Se disponi di una connessione Internet attiva sul tuo sistema PLAYDECK, apri il menu principale, seleziona \"ASSISTENZA\" e poi \"INVIA FILE DI REGISTRO\":<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"754\" height=\"315\" src=\"https:\/\/playdeck.tv\/wp-content\/uploads\/image-308.png\" alt=\"\" class=\"wp-image-86166\" style=\"width:447px;height:auto\" srcset=\"https:\/\/playdeck.tv\/wp-content\/uploads\/image-308.png 754w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-308-300x125.png 300w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-308-600x251.png 600w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-308-144x60.png 144w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-308-215x90.png 215w\" sizes=\"(max-width: 754px) 100vw, 754px\" \/><\/figure>\n\n\n\n<p>Seleziona quindi l'opzione INTERNET:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"436\" height=\"234\" src=\"https:\/\/playdeck.tv\/wp-content\/uploads\/image-309.png\" alt=\"\" class=\"wp-image-86167\" style=\"width:241px;height:auto\" srcset=\"https:\/\/playdeck.tv\/wp-content\/uploads\/image-309.png 436w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-309-300x161.png 300w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-309-112x60.png 112w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-309-168x90.png 168w\" sizes=\"(max-width: 436px) 100vw, 436px\" \/><\/figure>\n\n\n\n<p>Una volta completato il caricamento, ti preghiamo di inviarci un messaggio all'indirizzo support@playdeck.tv indicando il tuo ID di sistema. Se ti \u00e8 apparso il seguente popup, l'ID di sistema \u00e8 gi\u00e0 negli appunti e puoi semplicemente incollarlo nel messaggio e-mail premendo CTRL+V:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"437\" height=\"286\" src=\"https:\/\/playdeck.tv\/wp-content\/uploads\/image-313.png\" alt=\"\" class=\"wp-image-86171\" style=\"width:245px;height:auto\" srcset=\"https:\/\/playdeck.tv\/wp-content\/uploads\/image-313.png 437w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-313-300x196.png 300w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-313-92x60.png 92w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-313-138x90.png 138w\" sizes=\"(max-width: 437px) 100vw, 437px\" \/><\/figure>\n\n\n\n<p class=\"has-medium-font-size\"><\/p>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-86163_029da4-99 .kt-block-spacer{height:60px;}.wp-block-kadence-spacer.kt-block-spacer-86163_029da4-99 .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:100%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-86163_029da4-99\" id=\"offline\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n\n\n\n<p class=\"has-large-font-size\">Invia offline tramite file ZIP<\/p>\n\n\n\n<p>Se sul tuo sistema PLAYDECK NON \u00e8 attiva una connessione a Internet, apri il menu principale, seleziona \"ASSISTENZA\" e poi \"INVIA FILE DI LOG\":<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"754\" height=\"315\" src=\"https:\/\/playdeck.tv\/wp-content\/uploads\/image-308.png\" alt=\"\" class=\"wp-image-86166\" style=\"width:447px;height:auto\" srcset=\"https:\/\/playdeck.tv\/wp-content\/uploads\/image-308.png 754w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-308-300x125.png 300w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-308-600x251.png 600w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-308-144x60.png 144w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-308-215x90.png 215w\" sizes=\"(max-width: 754px) 100vw, 754px\" \/><\/figure>\n\n\n\n<p>Quindi seleziona l'opzione FILE ZIP:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"436\" height=\"234\" src=\"https:\/\/playdeck.tv\/wp-content\/uploads\/image-311.png\" alt=\"\" class=\"wp-image-86169\" style=\"width:260px;height:auto\" srcset=\"https:\/\/playdeck.tv\/wp-content\/uploads\/image-311.png 436w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-311-300x161.png 300w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-311-112x60.png 112w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-311-168x90.png 168w\" sizes=\"(max-width: 436px) 100vw, 436px\" \/><\/figure>\n\n\n\n<p>Dopo aver selezionato una cartella di destinazione sul tuo computer, verr\u00e0 salvato l\u00ec un file 7-ZIP:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"672\" height=\"26\" src=\"https:\/\/playdeck.tv\/wp-content\/uploads\/image-312.png\" alt=\"\" class=\"wp-image-86170\" style=\"width:517px;height:auto\" srcset=\"https:\/\/playdeck.tv\/wp-content\/uploads\/image-312.png 672w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-312-300x12.png 300w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-312-600x23.png 600w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-312-190x7.png 190w\" sizes=\"(max-width: 672px) 100vw, 672px\" \/><\/figure>\n\n\n\n<p>Ti preghiamo di inviarci un messaggio all'indirizzo support@playdeck.tv allegando il tuo file ZIP. <\/p>\n\n\n\n<p>Se il tuo sistema di posta elettronica non consente l'invio di file o se il file ZIP \u00e8 troppo grande (&gt; 5 MB), puoi anche <a href=\"https:\/\/playdeck.tv\/it\/howto\/upload-files\/\" target=\"_blank\" rel=\"noreferrer noopener\">utilizza il nostro portale di download<\/a> per caricare il file.<\/p>\n\n\n\n<p><strong><em>Nota: <\/em><\/strong>Se non riesci nemmeno ad avviare PLAYDECK, comprimi manualmente questa cartella in un file ZIP:<br>c:\\ProgramData\\JoyEventMedia\\Playdeck\\logs<\/p>","protected":false},"excerpt":{"rendered":"<p>Questo articolo spiega come inviare i file di log di PLAYDECK al nostro team di assistenza. In questo articolo:\u2192 Invio via Internet\u2192 Invio offline tramite file ZIP IMPORTANTE: inviate sempre un'e-mail all'indirizzo support@playdeck.tv, specificando:\u2013 I file di log contengono \u2026 <a class=\"kt-excerpt-readmore more-link\" href=\"https:\/\/playdeck.tv\/it\/howto\/send-log-files\/\" aria-label=\"Invia i file di log al team di assistenza\">Continua a leggere<\/a><\/p>","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"kt_blocks_editor_width":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","footnotes":""},"categories":[169],"tags":[],"class_list":["post-86163","post","type-post","status-publish","format-standard","hentry","category-howto"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Send Log Files to Support Team - PLAYDECK<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/playdeck.tv\/it\/howto\/send-log-files\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Send Log Files to Support Team - PLAYDECK\" \/>\n<meta property=\"og:description\" content=\"This article will show how to send you PLAYDECK Log Files to our Support Team. 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