Recover lost license

This article explains, how to recover a lost license.

Shop license
If you still can access the PC system with the license, you might be able to recover and move the license by yourself:
https://playdeck.tv/howto/move-license/

But if that PC system has crashed, is lost or you had to re-install windows, you will not be able to recover your license by yourself. In this case, please contact us at [email protected]. We are happy to release the license for you, so it can be checked out again with the license manager.

USB Dongle license
If the USB device is broken or lost, we can replace your Dongle and provide you with a temporary offline license during the delivery time. If the Dongle is still working, we can update the Dongle remotely with an updater-file. Please also contact us at [email protected].

Offline license
The offline license can’t be moved to another PC by default. Please also contact us at [email protected] to receive a new offline license from us.