{"id":86163,"date":"2025-05-29T17:05:19","date_gmt":"2025-05-29T15:05:19","guid":{"rendered":"https:\/\/playdeck.tv\/?p=86163"},"modified":"2026-06-14T05:19:37","modified_gmt":"2026-06-14T03:19:37","slug":"send-log-files","status":"publish","type":"post","link":"https:\/\/playdeck.tv\/de\/send-log-files\/","title":{"rendered":"Protokolldateien an das Support-Team senden"},"content":{"rendered":"<p>In diesem Artikel erfahren Sie, wie Sie Ihre PLAYDECK-Protokolldateien an unser Support-Team senden k\u00f6nnen.<\/p>\n\n\n\n<p>In diesem Artikel:<br>\u2192 <a href=\"#internet\" data-type=\"internal\" data-id=\"#install\">\u00dcber das Internet senden<\/a><br>\u2192 <a href=\"#offline\">Als ZIP-Datei offline senden<\/a><\/p>\n\n\n\n<p><strong><em>WICHTIG:<\/em><\/strong> Bitte senden Sie immer eine Nachricht an <strong>support@playdeck.tv<\/strong>, in dem uns Folgendes mitgeteilt wird:<br>\u2013 Die Protokolldateien wurden hochgeladen<br>\u2013 Ihre PLAYDECK-System-ID<br>\u2013 Datum und Uhrzeit des letzten Auftretens des Problems<br><br>Danke!<\/p>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-86163_9c53e4-5a .kt-block-spacer{height:60px;}.wp-block-kadence-spacer.kt-block-spacer-86163_9c53e4-5a .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:100%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-86163_9c53e4-5a\" id=\"internet\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n\n\n\n<p class=\"has-large-font-size\">\u00dcber das Internet senden<\/p>\n\n\n\n<p>Wenn Sie auf Ihrem PLAYDECK-System \u00fcber eine aktive Internetverbindung verf\u00fcgen, \u00f6ffnen Sie das Hauptmen\u00fc, w\u00e4hlen Sie \u201eSUPPORT\u201c und anschlie\u00dfend \u201eLOG-DATEIEN SENDEN\u201c:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"754\" height=\"315\" src=\"https:\/\/playdeck.tv\/wp-content\/uploads\/image-308.png\" alt=\"\" class=\"wp-image-86166\" style=\"width:447px;height:auto\" srcset=\"https:\/\/playdeck.tv\/wp-content\/uploads\/image-308.png 754w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-308-300x125.png 300w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-308-600x251.png 600w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-308-144x60.png 144w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-308-215x90.png 215w\" sizes=\"(max-width: 754px) 100vw, 754px\" \/><\/figure>\n\n\n\n<p>W\u00e4hlen Sie dann die Option \u201eINTERNET\u201c aus:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"436\" height=\"234\" src=\"https:\/\/playdeck.tv\/wp-content\/uploads\/image-309.png\" alt=\"\" class=\"wp-image-86167\" style=\"width:241px;height:auto\" srcset=\"https:\/\/playdeck.tv\/wp-content\/uploads\/image-309.png 436w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-309-300x161.png 300w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-309-112x60.png 112w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-309-168x90.png 168w\" sizes=\"(max-width: 436px) 100vw, 436px\" \/><\/figure>\n\n\n\n<p>Sobald der Upload abgeschlossen ist, senden Sie uns bitte eine E-Mail an support@playdeck.tv und geben Sie dabei Ihre System-ID an. Wenn das folgende Popup-Fenster angezeigt wird, befindet sich die System-ID bereits in Ihrer Zwischenablage und Sie k\u00f6nnen sie einfach mit STRG+V in Ihre E-Mail einf\u00fcgen:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"437\" height=\"286\" src=\"https:\/\/playdeck.tv\/wp-content\/uploads\/image-313.png\" alt=\"\" class=\"wp-image-86171\" style=\"width:245px;height:auto\" srcset=\"https:\/\/playdeck.tv\/wp-content\/uploads\/image-313.png 437w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-313-300x196.png 300w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-313-92x60.png 92w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-313-138x90.png 138w\" sizes=\"(max-width: 437px) 100vw, 437px\" \/><\/figure>\n\n\n\n<p class=\"has-medium-font-size\"><\/p>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-86163_029da4-99 .kt-block-spacer{height:60px;}.wp-block-kadence-spacer.kt-block-spacer-86163_029da4-99 .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:100%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-86163_029da4-99\" id=\"offline\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n\n\n\n<p class=\"has-large-font-size\">Als ZIP-Datei offline senden<\/p>\n\n\n\n<p>Wenn Sie auf Ihrem PLAYDECK-System KEINE aktive Internetverbindung haben, \u00f6ffnen Sie das Hauptmen\u00fc, w\u00e4hlen Sie \u201eSUPPORT\u201c und anschlie\u00dfend \u201eLOG-DATEIEN SENDEN\u201c:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"754\" height=\"315\" src=\"https:\/\/playdeck.tv\/wp-content\/uploads\/image-308.png\" alt=\"\" class=\"wp-image-86166\" style=\"width:447px;height:auto\" srcset=\"https:\/\/playdeck.tv\/wp-content\/uploads\/image-308.png 754w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-308-300x125.png 300w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-308-600x251.png 600w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-308-144x60.png 144w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-308-215x90.png 215w\" sizes=\"(max-width: 754px) 100vw, 754px\" \/><\/figure>\n\n\n\n<p>W\u00e4hlen Sie dann die Option \u201eZIP-Datei\u201c aus:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"436\" height=\"234\" src=\"https:\/\/playdeck.tv\/wp-content\/uploads\/image-311.png\" alt=\"\" class=\"wp-image-86169\" style=\"width:260px;height:auto\" srcset=\"https:\/\/playdeck.tv\/wp-content\/uploads\/image-311.png 436w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-311-300x161.png 300w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-311-112x60.png 112w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-311-168x90.png 168w\" sizes=\"(max-width: 436px) 100vw, 436px\" \/><\/figure>\n\n\n\n<p>Nachdem Sie einen Zielordner auf Ihrem System ausgew\u00e4hlt haben, wird dort eine 7-ZIP-Datei gespeichert:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"672\" height=\"26\" src=\"https:\/\/playdeck.tv\/wp-content\/uploads\/image-312.png\" alt=\"\" class=\"wp-image-86170\" style=\"width:517px;height:auto\" srcset=\"https:\/\/playdeck.tv\/wp-content\/uploads\/image-312.png 672w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-312-300x12.png 300w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-312-600x23.png 600w, https:\/\/playdeck.tv\/wp-content\/uploads\/image-312-190x7.png 190w\" sizes=\"(max-width: 672px) 100vw, 672px\" \/><\/figure>\n\n\n\n<p>Bitte senden Sie uns eine E-Mail an support@playdeck.tv zusammen mit Ihrer ZIP-Datei. <\/p>\n\n\n\n<p>Falls Ihr E-Mail-System das Versenden von Dateien nicht zul\u00e4sst oder die ZIP-Datei selbst zu gro\u00df ist (&gt; 5 MB), k\u00f6nnen Sie auch <a href=\"https:\/\/playdeck.tv\/de\/howto\/upload-files\/\" target=\"_blank\" rel=\"noreferrer noopener\">Nutzen Sie unser Download-Portal<\/a> um die Datei hochzuladen.<\/p>\n\n\n\n<p><strong><em>Hinweis: <\/em><\/strong>Falls Sie PLAYDECK nicht einmal starten k\u00f6nnen, komprimieren Sie diesen Ordner bitte manuell:<br>c:\\ProgramData\\JoyEventMedia\\Playdeck\\logs<\/p>","protected":false},"excerpt":{"rendered":"<p>In diesem Artikel erfahren Sie, wie Sie Ihre PLAYDECK-Protokolldateien an unser Support-Team senden k\u00f6nnen. In diesem Artikel:\u2192 Versand \u00fcber das Internet\u2192 Offline-Versand als ZIP-Datei WICHTIG: Bitte senden Sie immer eine E-Mail an support@playdeck.tv und teilen Sie uns Folgendes mit:\u2013 Die Protokolldateien haben \u2026 <a class=\"kt-excerpt-readmore more-link\" href=\"https:\/\/playdeck.tv\/de\/send-log-files\/\" aria-label=\"Protokolldateien an das Support-Team senden\">Weiterlesen<\/a><\/p>","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"kt_blocks_editor_width":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-86163","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Send Log Files to Support Team - PLAYDECK<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/playdeck.tv\/de\/send-log-files\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Send Log Files to Support Team - PLAYDECK\" \/>\n<meta property=\"og:description\" content=\"This article will show how to send you PLAYDECK Log Files to our Support Team. 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